Website Terms & Conditions
Deposit | All rate plans require a credit card valid through your intended check-out date as a guarantee. Upon booking, your card will be charged the full amount of your stay including all pre-ordered extras as a deposit.
Amendment | Based on room availability, you may amend your booking up to two weeks before arrival. Change in rates may be applicable (using the Best Available Rate) for your new dates of stay. You may not amend your arrival date within two weeks of arrival. You may request a longer stay at any time, which will be offered depending on availability.
Cancellation: You may cancel your booking up to 14 days before arrival less a 5% administration fee. Cancellations within 14 days of arrival will result in the forfeit of your deposit as a cancellation fee.In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic, or similar – deposits paid will act as a credit towards future stays. No refunds will be issued
Easter- Christmas & New Years Packages | You may cancel your booking up twelve (12) weeks before arrival. Cancellations within twelve weeks (12) of arrival will result in the forfeit of your deposit as a cancellation fee.
No-show | If you do not arrive on the confirmed arrival date, your entire booking will be cancelled and your deposit will be forfeited as a no-show fee.
Children and Additional Guests
All accommodation at Cape Lodge is designed for a maximum of two guests.Management advises that Cape Lodge is not suitable for children less than 12 years of age.
Children will be accommodated on the same basis as adults.
Payments | All payments may be settled by using cash, EFTPOS, debit card, direct bank transfer or credit card.
Credit Cards | We accept Visa, MasterCard, American Express and a 1.6% Credit Card Merchant Fee applies.
Cape Lodge is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.yourbusinessname.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Cape Lodge will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
3341 Caves Road
Western Australia 6282
T: 61 8 9755 6311