Who we are

This is the privacy policy for Octastar Pty Ltd (ACN 672 515 070)and its related and affiliated entities part of the Fiveight group of companies including Fiveight Cape Operations Pty Ltd (ACN 654 582 091) trading as Cape Lodge (referred to herein as weus or our).

This privacy policy sets out how we collect, use, disclose and manage your personal information.

Our commitment to privacy

We are committed to protecting the privacy of your personal information. We work to ensure that we comply with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles under the Privacy Act, and any other applicable privacy laws.

Collecting personal information

How we collect personal information

Personal Information is information or an opinion that identifies an individual. This can include names, addresses, email addresses, phone and phone numbers.

Sensitive information is a type of personal information that includes information about an individual's racial or ethnic origin, professional, political or religious affiliations or memberships, sexual orientation or practices, criminal record, health, genetics and/or biometrics.

At all times we try to collect directly from you only the personal information we reasonably need for the particular function or activity we are carrying out. This can include when you visit our website, contact us, make a booking with us, submit a booking enquiry to us, raise a query or complaint with us, sign up to one of our mailing lists, apply for a job with us (as further described below), contract with us or otherwise interact with us.

We may also collect your personal information (including sensitive information) that we reasonably need from third parties, including government agencies, regulators, commercial counterparties and third-party service providers (including recruitment or information agencies), and from publicly available records, when handling or resolving a complaint, investigation (including investigating a data breach) or otherwise performing any particular function or activity we are carrying out.

The types of personal information we collect

Depending on the nature of our relationship and interactions with you, we may collect a range of personal information. This includes your name, contact details (including your address, email address and phone number), date of birth among others. If you attend one of our events, we may also take audio or visual recordings which identify you.

On occasion, we may collect information about you of a sensitive nature (such as information about your health). However, we will only do this with your consent or otherwise in accordance with applicable laws.

If you apply for a career with us

We also collect personal information when recruiting people to work with us. This may include the types of information listed above, along with your qualifications, work history and reference details. Before offering you a position, we may collect additional details such as your tax file number, superannuation information and other background check information (such as police clearances and working with children checks, to the extent required or permitted by applicable laws).

Generally, we will collect this information directly from you. We may also collect this information from third parties (such as recruitment agencies, background check agencies or your referees).

Why we collect personal information

The purposes for which we collect your personal information depend on the nature of our relationship and interactions with you. These purposes may include:

  • providing services to you or facilitating the provision of services to you by others
  • responding to your requests for information, complaints and other enquiries
  • marketing, including by informing you of activities, events and developments (as further described below)
  • complying with our contractual, legal or regulatory obligations or exercising our legal rights
  • monitoring, analysing or improving our business, services or website
  • facilitating our recruitment processes
  • managing our relationship or interactions with you.

Our services are not directed to people under the age of eighteen years or under the legal age of consent in your country of residence, and we do not knowingly collect personal information from them unless otherwise permitted by law.

Cookies and analytics

We use cookies and analytics (including Google tools) in relation to your use of our websites. Please refer to our website terms for more information in relation to this, including in relation to the personal information that we may collect by using such cookies and analytics.

Anonymous dealings

You may choose to remain anonymous or use a pseudonym in your communications with us where it is lawful and practicable. However, if you choose to do so, please note that we may not be able to provide you with information or goods and services, or effectively manage our relationship with you.

Storing personal information

We endeavour to take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. We also endeavour to take reasonable steps to destroy or de-identify personal information that we no longer require.

We maintain physical security over paper and electronic data stores, including through the use of locks and security systems at our premises. We also maintain computer and network security such as firewalls to protect your personal information and to control access to our computer systems.

We secure communications between your browser and this website with encryption technology wherever possible. We also encourage you to exercise care in sending personal information via the internet.

Using and disclosing personal information

General use and disclosure

We may use and disclose your personal information for our legitimate business purposes, including for the purposes set out above in relation to our collection of personal information. For example, we may disclose your personal information to:

  • our internal divisions, business units, departments, related entities or affiliates
  • third parties who work with us (including those who assist us in providing goods and services to you on our behalf)
  • our representatives, agents or contractors who assist us in administering our business (including for data storage or processing, printing, mailing, marketing, planning, research and good or service development) or provide services to us
  • our advisors (including lawyers and accountants), insurers, auditors and financiers
  • other parties when required by law, such as law enforcement entities or regulators
  • potential investors in, or purchasers of, any part of our business
  • recruitment firms and recruitment service providers.

We do not share your personal information except in accordance with this privacy policy or as permitted by the Privacy Act or other applicable privacy laws.

To additional protect your personal information when disclosing it to third parties, we also include special privacy provisions in our contracts and engagements.


We may use the personal information you provide to us to send information to you, including polls and promotional material about us (and our various entities, goods and services) and the goods and services of relevant third parties. We may send you such information by direct mail, telemarketing, email, SMS, MMS or other similar means.

If you do not want to receive marketing or any other promotional material from us, you can unsubscribe by emailing us (see email contact below) or by clicking on the “unsubscribe” link in an automated mailout that you have received from us.

Transfer of Personal Information

We have service providers in the United States and other countries. Your personal information may be collected, used, transferred and stored in these countries or other locations outside Australia. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in Australia. By providing your personal information you hereby specifically and expressly consent to such transfer and processing and the collection, use, and disclosure.

Accessing and correction of personal information

If you would like to access any of the personal information we hold about you, please email us (see email contact below). We will endeavour to provide access promptly and free of charge. However, we may refuse to provide access, or may charge a fee for compiling the requested information, if it is lawful for us to do so. If we refuse a request for information, or decide to charge such a fee, we will provide you with a reason for our decision as required by applicable privacy laws.

Please let us know if there are any errors or discrepancies in the personal information we hold about you or if your details have changed. We will take reasonable steps to correct, update and/or delete this information in accordance with applicable privacy laws following your request. Please note, if you choose to update and/or delete the personal information we hold about you, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.

How long do we keep your personal information?

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information (including sensitive information). When determining the appropriate retention period, we consider the risks of the processing, our contractual, legal and regulatory obligations, and our legitimate interests as described in this privacy policy.

Enquiries and complaints

You can contact us at any time if you have any questions or concerns about this privacy policy or the way in which your personal information has been handled, or if you have a privacy complaint, by emailing us at privacy@fiveight.com.

We will consider your questions, concerns and complaints to work out what steps can be taken in response. If you make a complaint which requires detailed consideration or investigation, we may ask you to give us more information about your complaint and the outcome you are seeking. We may need to gather relevant facts, locate and review relevant documents and speak with other people involved. In any event, we will endeavour to provide you with a response within 30 days.

If you are not satisfied with an outcome following the above process, you may wish to contact the Office of the Australian Information Commissioner at:

  • www.oaic.gov.au/
  • 1300 363 992

Updates to this privacy policy

We may amend this privacy policy from time to time, with or without notice to you. We recommend that you check this page regularly and each time you visit this website.

This privacy policy was last updated in April 2024.